COVID-19: UPDATE 21 March 2022
As a healthcare setting, our infection control policy including the use of masks by all adults in the practice remains unchanged in line with Public Health England guidelines.
We have carefully considered the risks to our patients, ourselves and the households of our patients and osteopaths. With this in mind, the following applies:
If you would like to book an appointment
- Please call our reception service on 02077335633 – this is the easiest means of checking our diary and scheduling a visit.
- If you have a specific question or requirement please contact us by email: Please provide a contact telephone number so that we can call you.
If you are attending an appointment
- You must read our up-to-date hygiene policy (below).
- You should arrive on time and only ring the bell to come into the building at the time of your appointment; we are still trying to minimise the use of our waiting area to help enable distancing from other visitors to the practice.
Our Hygiene Policy
Our hygiene policy is based on the most recent Public Health England advice, so this may change.
We are following Healthcare Regulators’ recommendations to help limit person-to-person transmission in healthcare settings. This is particularly important because our patients include a small number of potentially vulnerable adults and children. With the precautions we have put in place we believe there is a low risk of transmission within the clinic.
When not to attend
If you develop a fever, a new cough, shortness of breath or loss/change to taste or smell prior to your appointment, you must not attend. You must also not attend if you have been advised to isolate for any other reason. If you already have an appointment, please contacts us as soon as possible if you need to cancel it. As this is a healthcare appointment which involves close contact and we have vulnerable patients attending the clinic, we are also requesting that you do not attend if someone in your household has confirmed or suspected COVID, regardless of your vaccination status.
There will be no late cancellation fee for anyone not attending for COVID-19 related reasons, but we ask that you let us know and are grateful for as much notice as possible. If you do not attend an appointment without giving notice, we reserve the right to charge the full fee.
What we are doing
As we have always done, we will continue to wash our hands before and after seeing each patient. Following Public Health England guidance for all healthcare practitioners, we will put on a mask when we come close to you.
Treatment tables will be disinfected between each patient and we have removed the toweling covers and seat cushions. We have removed books, magazines and toys from the waiting and treatment rooms.
If any of our osteopaths have any of the above symptoms, any feelings of unwellness that could indicate COVID-19 or have been advised to self-isolate, they won’t be working. If this affects your appointment, we will let you know as soon as possible and try to provide the option to see a colleague during their absence.
What you can do
Please don’t ring the bell until your exact appointment time or bring anyone else with you who doesn’t need to be there. Please wash or gel your hands upon arrival.
All adults and older children will be provided with a single-use facemask should you not bring one with you. We request that you wear it when we are in close contact.
Only one parent per child should attend unless it is absolutely necessary, for example, a nurse-carer or another member of the household to assist someone who has had recent surgery. At this time we ask you not to bring siblings or children who are not being treated.
If you are bringing a baby, please bring a clean muslin cloth for them to lie on whilst they are being examined.
You may wish to bring your own toys and books for your children.
Thank you for helping us to limit the spread of COVID-19 and ensure the wellbeing of all those who visit and work in our clinic. If you have any questions or concerns please send us an email: